Shipping Policy

Delivery Methods

Edupplies offers two delivery options:

• Delivery to School — Books are delivered directly to your school on the scheduled delivery date. Parents collect from the school counter.
• Delivery to Doorstep — Orders are shipped via our courier partners (ShipRocket, GMS Worldwide Express, or SPH) to your registered delivery address.

Delivery Timeline

Delivery timelines depend on your school's scheduled delivery date as set in our calendar system. Typically:

• School delivery: As per calendar schedule (visible after login)
• Home delivery: 3–7 business days after order processing

Order Processing

Orders are processed after payment confirmation from Razorpay. Processing typically takes 1–2 business days.

Tracking

For home deliveries, an AWB (Air Waybill) tracking number will be shared via SMS once your order is dispatched. You can track your order using this number on the respective courier's website.

Unboxing

Important: Parents are requested to make a video while unboxing for any missing item escalations. This is mandatory for raising missing item complaints.

Contact

For shipping-related queries, write to contact@edupplies.com.